About us

Established in 1976 we are proud to be entering our 40th anniversary year. Since our founding by Derek Austin we have steadily built our customer base and expanded the services that we can offer and are looking forward to the next 40 years.

Our team of trained engineers have numerous years of experience with several having in excess of 40 years each. They have all been trained in their respective fields both in house, on the job and on specialist training courses.

Derek Austin


Derek Austin Heating Limited was established in 1976 by Derek Austin, specializing in gas and oil fired heating. Gradually growing in size the company expanded into the air conditioning market allowing us to cater for the comfort of our customers, whatever the weather.

Following the addition of the air conditioning to our range of services, we changed our trading name to Austin Heating & Cooling Services, which has remained to this day.

Based in Thetford, we are ideally located to cover East Anglia and beyond to serve both local and national contracts.


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I have always found Austin Heating to be reliable, courteous, highly capable and excellent value for money

Stephen Rodgers
Property Manager

Exceptionally helpful!

We have always found Austin Heating and Colling Services to be exceptionally helpful, co-operative and thorough, the quality of their installation is always exceptional.

Adam Buckingham
Multiyork Property Manager

Great job!

Austin Heating continue to provide us with an efficient response and solution. Highly recommended.

Jason Webb
AC Webb Electrical

Many thanks!

Many thanks for all your team’s hard work involved with the installation of our new air conditioning system

John Pierce

Outstanding !

The care and attention to detail was outstanding from the engineers, a very efficient job

Jonathan Rutland


A selection of clients we have the privilege of working with.

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